MainLine Match
Contact us
Need help or have a question? MainLine Match is a free matching service — not a plumbing company. If you have a plumbing emergency right now, start with your problem so we can help you request matching fast.
If this is urgent
If water is actively leaking or flooding, go to emergencies or start a matching request now. In many plumbing emergencies, the fastest first step is to shut off your main water if you can do so safely.
If you smell gas, or water is near live electrical equipment, leave the area and call your local emergency number first. MainLine Match gives general information only and does not provide plumbing, electrical, gas, or legal advice.
How to reach MainLine Match
You can contact our team with questions about how MainLine Match works, language help, or trouble submitting a request. We are a free matching service for households in the United States. We do not perform plumbing work, and we do not dispatch plumbers ourselves.
If you need help finding a plumber near you, the fastest option is usually to submit your information through get matched. That lets us collect the basic details needed to connect you with participating licensed, insured plumbers who may serve your area.
What to send us
To help with a matching request, send only basic contact and problem details:
- your name
- phone number
- optional email
- problem type
- ZIP code
- preferred language
Please do not send bank details, card numbers, Social Security numbers, income information, or sensitive personal records. We only need contact information and what kind of plumbing problem you are trying to solve.
Questions about cost
MainLine Match is free for the household. If you hire a plumber, the price for the plumbing work is set by that plumber, not by MainLine Match.
Plumbing costs vary a lot by problem, parts, time of day, and area. After-hours, weekend, and holiday service often costs more. Any price ranges you may see on our site are general ranges only, not quotes or guarantees.
Before work starts, ask for the price in writing. Be careful with vague pricing, scare tactics, cash-only demands, no proof of license or insurance, or pressure to approve a very large repair immediately. You stay in control: confirm the price first, choose who to hire, and confirm the work is done before paying the final amount.
- Ask what is included in the price before work starts
- Verify the plumber is licensed and insured if required in your area
- Remember that local rules, responsibility, and costs can vary by city and state
About MainLine Match
MainLine Match helps people across the United States, including new immigrants and non-native English speakers, connect with participating plumbers for urgent and non-urgent plumbing problems. You can read more on our About page.
We aim to keep things clear and simple in a stressful moment. We cannot promise a specific plumber, a price, an arrival time, or an outcome. Our role is to help you request matching — the hiring decision is always yours.
Contact us for questions about MainLine Match, or use get matched now if you need a licensed, insured plumber fast.
Common questions
Do you send a plumber to my house?
No. MainLine Match is not a plumbing company and does not perform plumbing work. We are a free matching service that helps you request connection with participating licensed, insured plumbers near you.
Is MainLine Match free?
Yes. It is free for the household to use MainLine Match. If you hire a plumber, you pay that plumber for any approved work.
What if I have a burst pipe or flooding right now?
Go to [emergencies](/emergencies/) or submit a request at [get matched](/get-matched/) as soon as you can. If it is safe, many people first shut off the main water to help limit damage.
What information do you need from me?
Usually just your name, phone number, optional email, problem type, ZIP code, and preferred language. We do not need financial account numbers, Social Security numbers, or income information.
Can you tell me exactly how much the plumber will charge?
No. Real cost depends on the problem, parts, timing, and your area. Any ranges are general information only, not a quote, so ask the plumber for the price in writing before work starts.
Got a plumbing emergency right now?
Shut off your water main first. Then get matched, free, with a licensed 24/7 plumber near you. You compare and choose who to hire — and you confirm the price before any work starts.