MainLine Match
Privacy and your information
We keep this simple. MainLine Match is a free matching service, and we only collect the basic details needed to help connect you with a local emergency plumber.
What we collect
We collect contact and problem details only. That usually means your name, phone number, optional email, problem type, ZIP code, and preferred language.
We use that information to understand what kind of plumbing emergency you are dealing with and to help connect you with a licensed, insured plumber near you. MainLine Match is not a plumbing company, and we do not perform plumbing work ourselves.
We do not ask for financial account numbers, Social Security numbers, income details, or sensitive personal records.
Why we ask for it
If you have a burst pipe, sewage backup, major leak, no water, or no hot water, time matters. The basic details you share help us match your request to a participating plumber who may serve your area and problem type.
Your preferred language matters too. We include it so communication can be easier for you, especially if English is not your first language.
We only ask for information that helps with that matching step.
How your information is used
We use your details to receive your request, contact you if needed, and pass along the basic problem information to a participating plumber or plumbing company that may be able to help.
That plumber is responsible for their own availability, pricing, licensing, insurance, and work. We cannot promise a specific plumber, arrival time, price, or outcome.
Before any work starts, ask for the price in writing. You stay in control: you choose who to hire, confirm the price before work begins, and confirm the work is done before paying the final amount.
What we do not do
We are a free matching service for households. We are not a plumber, contractor, or emergency service, and we do not give plumbing, electrical, gas-safety, structural, or legal advice. You can read more on our disclaimer page.
We do not need bank details, credit card numbers, tax records, immigration documents, medical records, or other sensitive records to match your request.
If anyone claims to need that kind of information just to send a plumber, stop and ask questions first.
Your choices and simple privacy steps
You can decide what to share. If you contact us, try to give only the details needed for the plumbing request.
When a plumber contacts you, verify that they are licensed and insured if your area requires it. Be careful with vague pricing, scare tactics, cash-only demands, or pressure to approve a very large repair immediately.
If you want to reach us about your information or a request you submitted, use our contact page.
- Share only contact and problem details needed for the match
- Ask for the full price in writing before work starts
- Verify license and insurance when possible
- Do not share sensitive financial or personal records for a basic plumbing match
We only collect basic contact and plumbing-problem details to help match you with a local plumber — never bank information, Social Security numbers, or sensitive personal records.
Common questions
What information does MainLine Match need from me?
Usually just your name, phone number, optional email, problem type, ZIP code, and preferred language. That helps us understand your request and try to connect you with a local plumber.
Do you ask for my Social Security number or bank information?
No. We do not ask for financial account numbers, Social Security numbers, income details, or sensitive personal records.
Is MainLine Match a plumbing company?
No. MainLine Match is a free matching service, not a plumbing company or contractor. We do not perform plumbing work.
Will you guarantee a plumber, price, or arrival time?
No. We cannot guarantee a specific plumber, a price, an arrival time, or a repair result. Real costs depend on the problem, parts, time of day, and your area, and any range you see is not a quote.
How can I protect myself from overcharging?
Ask for the price in writing before work starts. Watch for vague pricing, scare tactics, cash-only demands, no proof of license or insurance, or pressure to approve a huge repair on the spot.
Got a plumbing emergency right now?
Shut off your water main first. Then get matched, free, with a licensed 24/7 plumber near you. You compare and choose who to hire — and you confirm the price before any work starts.